Last year we knocked on 9,136 doors, spoke directly to 1,597 customers and brought over 200 Team Accent colleagues together to speak to YOU. And this year, we’re back…. And we want it to be bigger and better than ever.
We’re hitting the streets on the 1st and 4th November to introduce our new customer engagement strategy, and we want you to be part of it. We want to speak to as many of you as possible over these two days. Your voice matters, and we’ve created a fresh approach to ensure that everyone has the chance to be heard. Whether it's through our annual TSM survey or new, more inclusive ways to connect, we’re committed to listening to you.
Our dedication to hearing from as many of you as possible also extends to the Tenant Satisfaction Measures (TSM) Survey, launched in September. To make sure no voice is missed, we’re extending the deadline for the survey which will now close on 31 October. That means, when we visit as many of our communities as possible this November, we won’t yet have the results to share like we did last year —but that just gives us more time to discuss our new strategy and how you can get involved!
What to Expect:
• We’ll be knocking on doors to hear from you. Whether it’s about the strategy, or your thoughts on our services, including gathering your input into our new customer charter, we want to listen.
• Your feedback is crucial - it’s shaping how we move forward.
• You’ll still get the results of the TSM Survey, and we’ll be sharing them with you in the coming weeks.
Why It Matters:
This isn’t just a strategy - it’s how we ensure we build our future plans based on your feedback. By hearing from as many voices as possible, we’re building a service that reflects your priorities, your needs, and your community. When we say, ‘engagement matters,’ we mean it. Your input drives change, and we’re excited to take this journey with you.
Check out our annual customer report to show how we’ve already started to drive significant changes Annual Report 2023-24 For Customers