Reporting a repair? Read this first
Before getting in touch, double-check that we're responsible for carrying out the repair on your customer repair responsibilities.
As your landlord, it's our responsibility to provide you with a repair and maintenance service. This means we'll repair certain things around your home.
However, there are some repairs you're responsible for as a tenant.
Before getting in touch, check who's responsible for the repair.
If you're a homeowner, you'll most likely be responsible for any repairs or maintenance needed.
That said, there are some circumstances when we'll be responsible.
To find out more, check your agreement – also known as your lease or property title.
Remember, if you have us carry out a repair that's not our responsibility, we'll have to charge you for it.
How to report a repair
Once you've read the above information about repairs for tenants and homeowners, you can get in touch with us about a repair.
The easiest way to report a repair is using your MyAccount, which is available 24 hours a day.
If your repair is urgent, give us a call on 0345 678 0555 and ask to speak to the team at our Technical Hub.
If it’s not urgent, drop us a message via the form on our Contact us page.
